Refund policy

At ARCH Accessories, customer satisfaction is important to us.

1. 
   1. Damaged or Incorrect Items
   If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
   Email: amritshiwani@gmail.com
   Please include:
   Order Number
   Photos or video of the item
   Description of the issue
   After verification, we will provide either:
   A replacement, or 
   A full refund.
   2. Lost Packages
   If your order is confirmed lost in transit, we will either:
   Send a replacement, or
   Issue a full refund.
   3. Change of Mind
   We do not accept returns or refunds if:
   You changed your mind.
   You ordered the wrong product.
   You no longer want the item.
   4. Return Eligibility
   Returned items must be:
   Unused
   In original packaging
   Approved by our support team before return.
   5. Refund Processing
   Approved refunds are processed within 5–10 business days to the original payment method.
   6. Order Cancellation
   Orders can only be cancelled before they are processed for shipping. Once shipped, cancellation is not possible.
   7. Contact Us
   For any refund or return request, contact:
   Email: amritshiwani@gmail.com